Frequently Asked Questions

Most popular

What if I can't get in touch with my customer?

If your customer is late in arriving on your lesson, there is a strong chance he or she might call, email, or arrive soon. Many customers do not have access to a phone or have an alternate phone number while traveling, or they may encounter some travel delays that could affect their arrival time.

As long as the reservation shows as "Accepted" in your Experitus account, the reservation is considered active. 

Here are a few ways to reach your customer:

  1. Call your customer on their provided phone number
  2. Message through the Experitus messaging system
  3. Email your customer through their personal email

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How much time does a host have to respond to my reservation request?

Professionals have 24 hours to officially accept or decline reservation requests. You will be updated via email about the status of your request.

More than half of all reservation requests are accepted within 2 hours of being received. The vast majority of teachers reply within 12 hours. 


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Will I be getting a ticket for my reservation?

You’ll receive a ticket and trip details once you have an accepted reservation. You can find your tickets for upcoming or previous reservations in Your Trips.


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How do I view and send messages?

Messaging on Experitus starts when a customer makes a reservation request. Afterward, all messages related to the cutomer will appear in your inbox.

To view or send a message:

  1. Click the envelope icon in the top-right corner of the website.
  2. Once inside your conversions, you'll see a message thread for each user. Click a message thread to view old messages or send a new one.

You must be logged in to your Airbnb account to view or send messages.

If a message makes you feel uncomfortable or someone tries to get you to pay outside Experitus, click the next to it to let us know.


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What if I can't get in touch with my teacher?

If you don't have an accepted reservation: most teachers reply to inquiries within a few hours. If a teacher hasn't responded to your inquiry, feel free to reach out to other teachers in the area. It's up to teachers to respond to you in a timely fashion or risk losing their chance at having you as a customer. 

If you have an accepted reservation: keep in mind that you may be in different time zones or the teacher may not have Internet access at the moment. If you're having difficulty reaching your host via the Experitus messaging system, try email or phone. Refer to your trip details for this contact information.

If you've arrived at the meeting point and your teacher is unreachable: let us know and we'll try to get in touch with your teacher. 


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